Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does shipping take?
Shipping times vary based on location and shipping method. Standard shipping typically takes 3-5 days, while express options are available at checkout.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and delivery times vary depending on your location.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us at ellesenseicreates@gmail.com to initiate a return.
Can I exchange an item?
Yes! If you need a different size or color, we’re happy to process an exchange within 30 days of delivery. Contact us to get started.
What if my order arrives damaged?
We’re so sorry! If your order arrives damaged, please send us a photo at ellesenseicreates@gmail.com within 10 days, and we’ll make it right.
Other Questions
How can I contact you?
We’d love to hear from you! Email us at ellesenseicreates@gmail.com or fill out our contact form.
Do you offer wholesale?
Yes! If you’re interested in wholesale orders, please reach out to us for pricing and details.
Where can I follow you on social media?
Stay connected with us on Instagram @ellesensei_creates for new arrivals, sales, and behind-the-scenes content!